Spellbound by Sweden: the “Scandi horror flick” advertising campaign for Sweden

The “Scandi horror flick” advertising campaign for Sweden is a truly innovative and captivating way to draw visitors to the country. In an effort to tap into the popularity of horror and suspense, Visit Sweden has crafted a two-minute horror film that is both frightening and alluring. The film, which can be found on YouTube […]

Integrated Online and Offline Communication

The advent of digital communication has not eliminated offline channels, that is, traditional communication (newspapers, weeklies, monthlies, guides, radio, TV, etc.), which continue to have their audiences and therefore continue to be important for conveying our tourism messages. An effective strategy in the digital communication era must therefore be able to integrate online and offline […]

The Crisis of Traditional Communication

Traditional communication, constrained by rigid tools and a poor understanding of the target audience, their needs, passions, uncertainties, and their position in the customer journey, is not very effective in meeting the needs of new tourists who are more skeptical than ever of stimuli sent by traditional and institutional communication, and are also more accustomed […]

The Five Stages of a Tourist’s Customer Journey

According to the UNWTO (World Tourism Organization) [López de Ávila A., 2011], a tourist’s customer journey (the process that characterizes the interaction between consumer and brand, from need to purchase and post-purchase) consists of 5 stages [Fig. 1]: Fig. 1 – The Tourist’s Customer Journey (own elaboration) The Dreaming stage is the most critical phase […]

“A tourist experience is what you remember”

Using Porter’s classic strategic model, several factors have changed in the digital age, which are essential to understand in order to define an appropriate marketing and communication strategy (Fig. 1). Fig. 1 – Classic Porter’s Model (Author’s elaboration) Indeed, with the advent of the Internet, low-cost flights, and the era of personalized tourist experiences, the […]