Marketing Automation in the Tourism Sector: Transforming Tourism Communication

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The advent of marketing automation is redefining the landscape of tourism communication, radically transforming the interaction between destinations, operators, and visitors. Through innovative automation tools, destinations can now orchestrate each phase of the customer journey with unprecedented precision and personalization. This technological evolution generates a dual advantage: on one hand, it optimizes resource allocation and […]

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My First Podcast: AI and Tourism Marketing

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I’m excited to share a new project: my first podcast, inspired by my recent blog post, The Impact of Artificial Intelligence in Tourism Marketing. Using Google’s NotebookLM, I’ve turned the insights from that article into a dynamic podcast episode. In this episode, we dive into the transformative role of AI in the tourism industry, discussing […]

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Are Tourism Trends Analysed or Created? Balancing Data and Innovation

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The world of tourism is constantly evolving, and we often wonder: are emerging trends discovered through data analysis or are they the result of deliberate creations by destinations and operators? The answer is that both dynamics play a fundamental role. Analysing Trends to Anticipate the Future Many tourism trends emerge from careful market observation. Thanks […]

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Public-Private Partnerships in Tourism Innovation: Keys to Success and Pitfalls to Avoid

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In today’s rapidly evolving tourism landscape, public-private partnerships (PPPs) have emerged as a powerful tool for driving innovation and sustainable growth. As a tourism innovation and marketing consultant, I’ve witnessed firsthand how these collaborations can transform destinations and create exceptional visitor experiences. However, the path to successful PPPs is not without its challenges. In this […]

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Artificial Intelligence in the Hospitality Industry: Strategies, Challenges, and Opportunities

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The adoption of Artificial Intelligence (AI) in the hospitality sector is radically transforming operations and enhancing guest experiences. The thesis by Alessia Bozzoli, which I supervised, titled “Adoption of Artificial Intelligence in the Hospitality Sector: Strategies, Challenges, and Opportunities” (2024), explores in detail how AI technologies are revolutionizing this sector. Below, I will provide a brief summary of the thesis, examining the eight areas of AI application in the hospitality sector and three significant case studies: Marriott, Hilton, and InterContinental.

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Content Marketing in Tourism: Crafting Stories That Resonate

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. Content marketing in tourism is all about creating and distributing valuable, relevant, and consistent content to attract and retain a clearly defined audience. With the rise of digital media, brands can now share high-quality and useful content to draw and engage qualified traffic. This approach is a strategic marketing method focusing on content that […]

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Digital Communication Strategies for Tourism: Best Practices and Emerging Trends

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In the age of digital transformation, communication strategies for tourism have evolved significantly. Traditional methods like promotions and advertisements have given way to more dynamic and interactive digital strategies. The primary objective now is to capture the attention of potential tourists who actively seek information online. This shift necessitates a focus on creating a compelling […]

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Sustainable Tourism: Leveraging Digital Media for Positive Impact

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. In an era where sustainability is a critical concern, the tourism industry must adapt and evolve to promote environmentally responsible practices. Digital media plays a pivotal role in this transformation, offering innovative ways to educate, engage, and inspire both businesses and travelers to embrace sustainable tourism. This blog post explores how digital media can […]

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The Rise of Smart Tourism Destinations

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. In the era of digital transformation, the concept of “Smart Tourism” has emerged as a key innovation, redefining travel experiences in the 21st century. Smart Tourism refers to the application of advanced technologies, particularly in the fields of Big Data, the Internet of Things (IoT), and Artificial Intelligence (AI), to enhance the efficiency, sustainability, […]

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The English Edition of My Book “Digital Media and Tourism” is Now Available!

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. I am delighted to announce the release of the English Edition of my latest book, “Digital Media and Tourism: Innovation in Communication and Personalized Experiences.” This comprehensive volume serves as a seminal exploration of how cutting-edge technologies are dramatically reshaping the tourism sector, embodying Marshall McLuhan’s reimagined adage: “Tourism is a medium, the tourist […]

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