Targeted Online Communication in Tourism

With the development of digital media, which are more widespread and targeted compared to broadcast and generalist media, it is possible to carry out targeted communication towards specific audiences, stimulating the needs, desires, and dreams of particular groups (targets/segments/niches) of tourists with greater precision and detail. For example, in Figure 1, we see the web […]

The Art of Tourism Marketing: Essential Strategies for Success

In the ever-evolving landscape of tourism marketing, contemporary strategies have begun to place a significant emphasis on digital tactics, targeted outreach, and unique brand development. With the rise of social media and online platforms, the ability to effectively engage and entice potential tourists is an art unto itself (Sigala, 2018). This post will discuss the […]

“Vilnius’ Belated Birthday Cards” advertising for Lithuania

In this brilliantly innovative advertising campaign, the creators playfully tackle the obscure nature of Vilnius, the capital of Lithuania, with a delightfully tongue-in-cheek approach that combines humor, nostalgia, and a sense of adventure. Drawing upon the city’s previous promotional campaigns, which daringly labeled Vilnius as “the g-spot of Europe” and playfully subverted the conventional Christmas […]

Tourism Innovation: How Technology is Shaping the Future of Travel

The tourism industry has always been at the forefront of adopting new technology, seeking ways to enhance and streamline the travel experience. As we continue to dive deeper into the digital age, the scope of technological innovation in tourism has expanded exponentially. This article explores some of the latest developments in technology that are shaping […]

Spellbound by Sweden: the “Scandi horror flick” advertising campaign for Sweden

The “Scandi horror flick” advertising campaign for Sweden is a truly innovative and captivating way to draw visitors to the country. In an effort to tap into the popularity of horror and suspense, Visit Sweden has crafted a two-minute horror film that is both frightening and alluring. The film, which can be found on YouTube […]

The Five Stages of a Tourist’s Customer Journey

According to the UNWTO (World Tourism Organization) [López de Ávila A., 2011], a tourist’s customer journey (the process that characterizes the interaction between consumer and brand, from need to purchase and post-purchase) consists of 5 stages [Fig. 1]: Fig. 1 – The Tourist’s Customer Journey (own elaboration) The Dreaming stage is the most critical phase […]

“A tourist experience is what you remember”

Using Porter’s classic strategic model, several factors have changed in the digital age, which are essential to understand in order to define an appropriate marketing and communication strategy (Fig. 1). Fig. 1 – Classic Porter’s Model (Author’s elaboration) Indeed, with the advent of the Internet, low-cost flights, and the era of personalized tourist experiences, the […]

Smart Technologies for a Memorable Tourist Experience in the 2020s

The 2020s have seen a surge in the implementation of innovative digital technologies in the tourism sector.In an age where digitalization is no longer a trend but a reality, the extensive use of smart techs has become essential within the tourism industry.These technologies empower tourists, making them more active, and raise their expectations in terms […]